Terms and Conditions

Last updated: November 8, 2026

These terms govern your use of osiyossmusic.com and everything we offer through it: the online music course, piano sessions, the community, music services and the music and sheet music shop. By creating an account, making a purchase or simply using the site, you accept these terms. If you do not agree with them, please do not use the site.

1. Who we are

Osi & Yoss Music is a music project led by Joynner Simanca and Hosanna Aldana, based in Venezuela. You can write to us at any time at contacto@osiyossmusic.com.

2. Your account

  • You need an account to access the course, the community and your purchases. You can create it with your email address or with your Google or Facebook account.
  • The information you give us must be real and kept up to date.
  • Your account is personal. Do not share your password or access to paid content with other people.
  • You are responsible for what is done from your account. If you think someone else is using it, write to us right away.

3. Plans, course and online lessons

We offer the following plans:

  • Basic (free): access to the community and to the site’s open content.
  • Musician: online music theory course, live classes and access to the community’s exclusive areas.
  • Music Pro: everything in the Musician plan plus live one-to-one piano sessions, on a day and time agreed with you.

The content, prices and schedules of each plan are published on the plans page and may change over time. If a change affects a period you have already paid for, we will honor it until that period ends.

Music Pro one-to-one sessions are also subject to the attendance and rescheduling policy published in the course area. To make the most of the course you need a stable internet connection and a compatible device, which are your responsibility.

4. Payments

  • Prices are shown in US dollars (USD).
  • PayPal and cards: subscriptions renew automatically every month until you cancel them. Payments are processed by PayPal; we never see or store your card details.
  • Cryptocurrency (USDT, USDC or Binance Pay): each payment covers one month and does not renew automatically. New days are added to the ones you already had.
  • Pago Móvil in bolívares: when available, the amount is calculated with the official euro rate published by the Central Bank of Venezuela for that day. Your order is activated once we confirm the payment arrived with the correct reference and amount.
  • If a payment is not completed, is declined or is reversed, we may suspend the related access until it is resolved.

5. Cancellations, refunds and store credit

We do not issue money refunds. When a payment needs to be compensated, we do it as store credit in your Osi & Yoss Music account.

  • You can cancel your subscription at any time from your account or by writing to us. You keep access until the end of the period already paid. Periods already started are not refunded.
  • Music services: if a project is cancelled, for example because we could not reach the result you were hoping for, we add the amount that corresponds to the work done to your store credit.
  • Digital downloads: if a file is damaged or does not match what you bought, we replace it. If that is not possible, we add its value to your store credit.
  • Store credit: you can see it in My account > My balance and use it, fully or partially, on any product or service on the website by ticking “Use my balance” at checkout. Store credit cannot be exchanged for money or transferred to other accounts.
  • If we detect a duplicate charge caused by a technical error, we correct it through the same payment method.

If you have questions about a cancellation, write to us at contacto@osiyossmusic.com with your order number.

6. Music services

We offer composition, arrangements, transcription and music production. Before starting, we agree with you on the scope, price, timeline and revisions included.

  • By sending us lyrics, recordings, sheet music or other materials, you confirm that you have the right to use them and authorize us to work with them for your order.
  • We may share previews with you before the final delivery.
  • Each service includes the revisions shown in your project (currently 3). If you need more, you can buy additional revisions from the same project.
  • After you receive the final delivery, you have the time shown in your project (currently 3 days) to accept it or request a revision. We remind you one day before; if you do not respond, the delivery is accepted automatically.
  • During the project we may offer you extras at an additional cost, which only apply if you accept and pay for them. When you receive your delivery you can also leave us a tip, which is always optional.
  • Once the service is fully paid, you may use the result as agreed with you. Unless you ask otherwise, we may show excerpts in our portfolio and on social media.

7. Music, sheet music and other digital products

When you buy sheet music, audio or another digital product, you receive a personal, non-exclusive license to use, study and perform it. You may not resell, redistribute or publish it as your own without our written permission.

8. Intellectual property

The lessons, videos, audio, exercises, texts, images, original compositions and the site design belong to Osi & Yoss Music or are used with permission. You may not copy, record, download without authorization or share them outside the site. Public domain works included in the course keep that status, but our editions, explanations and recordings are protected.

9. Community, comments and messages

The community is a place to learn and share respectfully. These rules apply to everything you post or send on the site and in our app: posts, comments, profiles and private chat messages.

You may not:

  • post or send offensive, discriminatory, violent, sexually explicit, illegal or misleading content, or content that infringes the rights of others;
  • harass, intimidate, threaten or insult other people, or keep contacting someone who does not want to talk to you;
  • send spam or post unauthorized advertising.

We do not tolerate objectionable content or abusive users.

How to report: you can report a post or comment from its options menu. To report a chat message or a user, use the “Report” button in the app or write to us from our contact page or at contacto@osiyossmusic.com, telling us the user and what happened. You can also block a user to stop seeing their content and messages.

We review every report within 72 hours at most, unless there is a very high volume of requests. Depending on the case, we may hide or remove the content, warn the user, restrict their features, or suspend or delete their account.

What you post remains yours, but you allow us to display it on the site and in the app while it is published.

10. Apps

The Osi & Yoss Music app is another way to access this site: when you use it, these same terms apply, including the community rules. Some site features may not be available in the app.

Our other mobile apps, such as Fonscan and Diescore, are governed by their own terms and privacy policies, available in each app and on its store listing.

11. Third-party services

The site may include links to or content from third parties, such as YouTube videos, PayPal payments or social networks. We do not control those services, and their use is governed by their own terms.

12. Availability and liability

We work to keep the site available and running well, but we cannot guarantee it will never have interruptions or errors. The course content is educational: your progress depends on your practice, and we do not guarantee any specific result. To the extent permitted by law, our liability for any claim is limited to the amount you paid for the product or service in question.

13. Changes to these terms

We may update these terms to reflect changes in what we offer or in the law. We will publish the new version on this page with its update date and, if the change is significant, we will notify you by email or on the site.

14. Governing law

These terms are governed by the laws of the Bolivarian Republic of Venezuela. Before any formal claim, we invite you to write to us so we can find a solution together.

15. Contact

If you have questions about these terms, write to contacto@osiyossmusic.com or use our contact page.